Sector: Healthcare
Collaboration That Delivers: BrisDoc and Soda IT Secure in Partnership
We Make IT Work
Sector: Healthcare
Collaboration That Delivers: BrisDoc and Soda IT Secure in Partnership
We Make IT Work
A decade of trusted collaboration, powering healthcare with secure, future-ready IT
For over a decade, BrisDoc and Soda IT Secure (formerly C-STEM) have worked side by side to ensure technology strengthens the delivery of vital healthcare services. BrisDoc is an employee-owned social enterprise providing urgent and primary care to over one million patients across Bristol, North Somerset and South Gloucestershire — 24/7, 365 days a year. From GP practices and urgent care to Bristol’s homeless health service, BrisDoc delivers high-quality, patient-centred healthcare, supported by Soda IT Secure as their long-term Managed Service Provider (MSP).
About Soda IT Secure
Soda IT Secure is a Zero Trust Architecture Managed Service Provider (MSP) dedicated to enabling secure and resilient digital transformation. Through their SMART Services, they help organisations evolve from fragmented digital infrastructures into unified digital ecosystems.
Soda IT Secure researches the market to identify the most effective platforms and services, selecting best-fit technologies for each industry and operationalising them to align with an organisation’s specific requirements. Their structured approach — from assessments and gap analysis through to seamless integration — ensures solutions are technically sound, optimised for continuous performance, and deliver compliant defence and measurable productivity gains.
By maximising existing investments and simplifying the cost of achieving and maintaining compliance and insurability, Soda IT Secure strengthens resilience, improves detection and response, and enhances productivity — empowering organisations to deliver consistent, secure, and improved experiences for both patients and staff.
The Challenge
BrisDoc’s mission has always been clear: put patients first and enable its workforce to deliver care effectively. To achieve this, clinicians and staff needed fast, secure, and resilient access to critical systems wherever they were working — in clinics, hospitals, or on the road. Without this seamless access, the ability to deliver outstanding patient experience (PX) was impacted. Clinicians also required improved user experience (UX) to remove barriers to productivity and ensure they could focus on patient care, not IT issues.
The challenge was to modernise IT in a way that balanced ambition with affordability, strengthened resilience, supported compliance, and kept services running smoothly 24/7 — all while advancing BrisDoc’s goal of becoming “One BrisDoc” through a unified digital plan.
The Solution
Soda IT Secure became more than a service provider — they became part of the BrisDoc team. Over the course of their partnership, Soda IT Secure has:
- Guided BrisDoc through digital transformation at a sustainable pace
- Rationalised legacy systems to reduce complexity and cost, helping redirect investment where it matters most
- Introduced Zero Trust security and modern cyber tools, strengthening cyber resilience and aligning with compliance standards
- Migrated systems into a hybrid cloud ecosystem, boosting agility, scalability, and long-term affordability
- Developed a unified digital plan to move BrisDoc towards a “One BrisDoc” model
- Recommended and implemented best-fit technologies to enhance productivity, minimise downtime, and improve the overall digital experience
- Provided horizon scanning to ensure BrisDoc stays ahead of regulatory requirements, security best practice, and technology opportunities
The Shared Journey
The BrisDoc–Soda IT Secure partnership has always been a shared journey, built on trust and collaboration. By understanding the realities of delivering 24/7 healthcare and BrisDoc’s patient-centred priorities, Soda IT Secure helps shape a unified digital strategy that balances modernisation with pragmatism. Together, they are breaking down silos and building a connected digital ecosystem that supports both staff experience and patient care.
The Results
Accelerating Digital Transformation & Cost Improvement
- 10+ years of trusted collaboration enabling stability and innovation
- Steps towards “One BrisDoc” with silos reduced and systems unified
- Hybrid cloud ecosystem delivering agility and scalability
- Modern cyber tools improving resilience and compliance
- Enhanced user experience (UX) with secure, resilient access to critical systems
- Improved patient experience (PX) through faster, more effective care delivery
- Measurable productivity gains and cost savings through simplification and automation
- A clear digital strategy keeping patients at the centre of transformation
Looking Ahead
BrisDoc and Soda IT Secure continue to work as one team, combining healthcare expertise with digital innovation. The focus now is on completing the journey towards a unified “One BrisDoc” digital ecosystem.
By breaking down silos, expanding hybrid cloud, and embedding Zero Trust security, BrisDoc is creating a connected, future-ready organisation. The outcomes are measurable: improved patient experience, enhanced workforce productivity, and sustainable cost savings — all built on a secure, resilient digital foundation.